Productivity and Workflow Improvement» Back to all Practice Areas
Does Customer Support meet customer expectations at the right cost?
Has your service quality declined or been inconsistent? Has the cost of service increased faster that sales growth or industry averages?
Addressing these common issues and striving for excellence requires approaches that lower service costs and better leverage existing technology, (telephony and CRM), eliminating unnecessary support activities, and enhancing self-service channels.
Adroit helps companies rapidly and efficiently reduce the cost of service and improve customer support operations without the need for additional technology investments. Our operational focus allows us to assess all options across the spectrum of people, process and technology.
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