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About Adroit Consulting - Our Principles and Credentials
Adroit Consulting is an operational consulting firm focused on developing strategies, implementing operational improvements and aligning business processes and technology at mid-sized companies and divisions of the Fortune 500.
We specialize in improving the return on investment from customer-facing operations--sales, customer support, sales and operations planning--and their supporting technologies.
Guiding Principles:
- Investments in customer-facing functions--sales and support, and the technologies that support them--are justified by short- and long-term ROI
- Mid-sized companies have unique needs that are not served by traditional consulting firms
- Successful relationships with clients are built by clearly delineating the scope of a each project and then meeting--or exceeding--carefully defined expectations
- Software vendors and IT consultants have created unrealistic expectations for technology-based solutions while ignoring critical success factors
- We earn our fees by helping our customers solve business problems and make money.
How We Are Different:
- An exclusive focus on sales, customer support, and revenue supporting processes
- Practical recommendations, as evidenced by the fact that the vast majority have been implemented by our clients
- Operationally experienced partners with the ability to help clients execute operational change with limited staff and existing workloads
- Quantitative, metric-based engagements ensure client ROI
- Expertise in the effective alignment of existing technology to support operational improvements
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