Archive of Adroit Events: Presentations, Conferences, and Forums
Technology Executives Club - "Driving Top-Line Growth with Enterprise Technologies"
June 16, 2005 - Chicago
Please join us to hear Adroit Consulting CEO Stan Martin discuss how companies are leveraging technologies & improving business execution in order to optimize top-line growth at a half-day session sponsored by the Technology Executives Club. Stan will use examples to show how technologies such as CRM, ERP, VoIP or business intelligence can be used to improve sales and revenue growth.
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Assembly Technology Expo - "How Manufacturers Will Reshape CRM"
September 26-29, 2005 - Donald Stephens Convention Center, Rosemont, IL
Please join Adroit Consulting Partners John Doherty and Darci Moore to learn how manufacturing companies - after years of relying on their product expertise - MUST transform into customer-centric organizations to effectively compete. CRM technologies and processes will provide the roadmap.
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15th National Manufacturing Week Conference
March 9, 2005 - Chicago
Catch Adroit Consulting CEO Stan Martin's presentation on "How Manufacturing Will Reshape the Value of CRM." CRM can establish a framework for driving revenue growth and improving operational results in markets that are increasingly competitive and demanding. In this session Stan will highlight the challenges and successful strategies that are unique to manufacturing companies and share the 10 ways that CRM promises new rewards.
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Inside Customer Operations - Aligning Operational Metrics with Business Objectives
February 8, 2005 - Chicago - International Customer Service Association - Chicago Chapter
Keynote speaker for the Chicagoland ICSA meeting, Adroit Consulting Partner Darci Moore outlined techniques for creating meaningful performance metrics to drive business results by linking strategic goals directly and specifically with the operational and individual performance metrics. Her tips will help you create team and individual metrics that promote accountability and ownership to drive true business results.
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International Call Center Management (ICCM) Conference, Chicago
August 11, 2004
Adroit Consulting will lead three sessions next Wednesday, August 11, at the International Contact Center Management (ICCM) Conference and Exposition (www.ICCM.com) on Navy Pier.
Session 1
"Merging Cultures - How to Blend Inside and Outside Sales Operations to Maximize Profitability."
Session 2
"Implementing VoIP in the Contact Center: A Cast Study."
Session 3
"How to Articulate Vision and Set Strategies." How a contact center services firm guided one of its clients to the attainment of superior customer service.
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Manufacturers Alliance/MAPI
May 06 - 08 2004 - Coral Gables, FL
Adroit CEO Stan Martin and Duane Wiedor, Executive Vice President, Woodhead Industries, presented Woodhead's Top-Line Growth Initiative to the General Managers' Council. Manufacturers Alliance/MAPI is a leading executive development and business research organization serving the needs of senior management.
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Adroit Consulting CEO Challenges Business Marketers at BMA National Meeting
June 6, 2003
In an address to the Business Marketing Association national meeting, Adroit CEO Stan Martin challenged business marketers to win back their stewardship of the customer relationship and take greater accountability for financial results.
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Adroit Consulting CEO Tells ICSA Executives that Customer Insight Is Critical to Improved Performance
February 12, 2003
"Understanding your customers' points of view and their preferred ways for interacting with you is critically important to improving customer loyalty and providing the appropriate level of customer service," CEO Stan Martin told executives attending the International Customer Service Association.
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