Practice Areas

We specialize in improving the return on investment from customer facing operations -- sales, customer support, sales and operations planning -- and their supporting technologies. We provide our deep expertise through the following Practice Areas:

Operational Strategy
  • Market Expansion
  • Mergers and Integration
  • IT Strategy and Transformation
Sales Operations
  • Sales Force Effectiveness
  • Territory Strategy and Yield Improvement
  • Channel Optimization and Pricing Strategy
  • Organizational Design
  • Measures, Metrics and Incentives
  • Inside Sales Design and Effectiveness
  • Customer / Competitive Insight
  • Custom Training and Management Development
Customer Support Operations
  • Productivity and Workflow Improvement
  • Operational Assessment and Audit
  • Organizational Design
  • Call Center Optimization
  • Metrics and Measures
  • Consolidation and Sourcing Strategy
  • Sales and Operations Planning (S&OP)
  • Custom Training and Management Development
Business - IT Alignment
  • Business Requirements Development
  • Sourcing Support and RFP Development
  • Product Lifecycle Management
  • Project Management and PMO
  • CRM, Telephony, BI, ERP, Data Management

 

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