|
|
 |
Practice Areas
We specialize in improving the return on investment from customer facing operations -- sales, customer support, sales and operations planning -- and their supporting technologies. We provide our deep expertise through the following Practice Areas:
Operational Strategy
- Market Expansion
- Mergers and Integration
- IT Strategy and Transformation
Sales Operations
- Sales Force Effectiveness
- Territory Strategy and Yield Improvement
- Channel Optimization and Pricing Strategy
- Organizational Design
- Measures, Metrics and Incentives
- Inside Sales Design and Effectiveness
- Customer / Competitive Insight
- Custom Training and Management Development
Customer Support Operations
- Productivity and Workflow Improvement
- Operational Assessment and Audit
- Organizational Design
- Call Center Optimization
- Metrics and Measures
- Consolidation and Sourcing Strategy
- Sales and Operations Planning (S&OP)
- Custom Training and Management Development
Business - IT Alignment
- Business Requirements Development
- Sourcing Support and RFP Development
- Product Lifecycle Management
- Project Management and PMO
- CRM, Telephony, BI, ERP, Data Management
|
