Case Studies: Business Process - Information Technology Alignment
Our Business - IT Alignment Practice develops business requirements and supports the sourcing process of ERP, CRM and Business Intelligence technologies to support customer-facing operations. Their focus is to ensure the proper support of business functions by leveraging existing and new technologies.
Creating a Global IT Strategy
A rapidly growing global market research firm needed a comprehensive IT strategy to support customers, employees and sales pursuits.
» Read full text
» Download full text
Creating a CRM Road Map
A mid-size manufacturer of oral care products experiencing significant levels of customer churn wanted to invest in a CRM system that would provide them with a 360° view of customer interactions and accurate customer data on the field sales team's laptops.
» Read full text
Program Management Office
When a large global life sciences company added a human capital management SAP/ERP module in nine countries, effective and efficient implementation required both strong PMO governance and a clear change management plan that addressed the roles of HR and IT stakeholders and outsourced vendors worldwide.
» Read full text
Portal User Adoption
A major manufacturer implemented an Intranet portal designed to enable off-site access to vital sales and marketing information by separate divisions and channel partners who supported those efforts. Justifying the technology investment required complete user adoption through a combination of business requirements-based design, training, and change management.
» Read full text
» Download full text
Building ERP to Support Sales and Service Requirements
A mid-market manufacturing company that redesigned a number of internal processes--including channel partner strategies, go-to-market approaches, sales team structures, distribution programs, pricing strategy, and reporting requirements--needed to incorporate those changes into a new Oracle/ERP system.
» Read full text
» Download full text
CRM Implementation
A global leader in the food ingredients and flavors market needed to ensure CRM adoption by executive and sales management in support of a new customer-centric system designed to take advantage of global opportunities spanning five US and Canadian business units.
» Read full text
» Download full text
Making Siebel Work
A Chicago-based government agency had to ensure its recently installed Siebel/CRM system supported their existing business rules and customer service processes in order to achieve its anticipated ROI.
» Read full text
» Download full text
top
|
