Adroit Consulting | Solutions

Solution Frameworks

Our service offerings, tools, and methods are contained within a series of Solution Frameworks that ensure the quality and consistency of our client work while allowing for a solution that is customized and practical for our clients' businesses.

Our Solution Frameworks	Sample Outcomes
Integrated Customer Management	Designed operational plans linking workflow between sales, service and customer support processes Performed resource re-allocation and balancing among customer facing functions Improved demand forecasting Designed performance measures and metrics Reduced cost of sales and service
Customer Support Excellence	Assessed performance of customer service centers Improved utilization of staff and technology Reduced cost of service, improved productivity Improved quality of customer service Performed customer and competitive insight and benchmarking Designed performance measures and metrics Evaluated options for consolidation, outsourcing, and in-sourcing Developed staff and managerial skills training
Revitalizing Inside Sales	Redesigned or developed inside sales and tele-sales capabilities Improved revenue generation, reduced cost of sale Increased productivity of field sales Repurposed customer service from cost center to revenue generator Designed performance measures and metrics Developed sales skills and management training
Boosting Sales Channel Performance	Created channel incentive and loyalty programs Improved manufacturers rep programs Reduced channel conflict, cost of sales Designed channel pricing strategy Improved productivity of direct sales force
Sales and Operations Planning (S&OP)	Improved demand forecasting Reduced inventory write offs Improved delivery timelines and fill rates Increased customer satisfaction at reduced in cost of service Improved performance between demand chain and supply chain functions
Execution Through a Sales Playbook	Increased sales quote attainment Improved sales productivity and leverage Increased average value per sales transaction Migrated from transaction- to value-based selling Developed sales skills and process training Decreased cost of sales Designed performance measures and incentives Increased adoption of sales tools and systems Designed consistent operational execution Performed customer and competitive insight and benchmarking
Driving Growth Through Team Selling	Enhanced productivity of field sales, customer service, and sales support functions Reduced cost of sales and service Increased revenue through cross selling and up-selling Improved overall customer experience
Regain the Ability to Hunt	Developed sales skills and process training Designed performance measures and incentives Created territory coverage strategy Improved win rates and market share acquisition Performed customer and competitive insight and benchmarking
Channel Pricing Optimization	Improved pricing models and strategies Resolved channel conflict Established value-based "street pricing" Improved channel and product margins Developed competitive pricing intelligence and benchmarking Reduced cost of sale
Program Management (PMO)	Established project management governance standards Developed PMO structure Charted independent oversight of diverse internal stakeholders and external vendors and service providers Negotiated risk management and mitigation Realized ROI from technology investments Established PMO and project staffing
CRM Optimization	Designed CRM strategy and roadmap Defined business requirements, provided sourcing support Developed financial justification and business case for change Adopted CRM, ensuring ROI Avoided unnecessary costs/technology investments Established project management staffing
Business/IT Alignment	Developed business requirements Improved utilization and alignment of current systems Reduced business risk to IT projects Increased adoption of new technologies Supported procurement and sourcing Developed plan for IT department to support corporate strategic goals