Solution Frameworks: Service offerings and methodology

Solution Frameworks: Service Offerings and Methodology

Our service offerings, tools, and methods are contained within a series of Solution Frameworks that ensure the quality and consistency of our client work while allowing for an accelerated set of recommendations that are customized and practical for our clients' businesses.

Our Solution Frameworks	Sample Outcomes
Integrated Customer Management	Designed operational plans balancing workflow between sales, service and customer support processes Performed resource re-allocation and balancing among customer facing functions Improved demand forecasting Designed performance measures and metrics Reduced cost of sales and service
Lean Customer Service	Reduced cost of service, improved productivity Reduced incoming inquiries, increased customer self-service Improved utilization of staff and existing technology Improved quality of customer service Designed and implemented performance measures and metrics Evaluated options for consolidation, outsourcing, and in-sourcing Realigned roles and responsibilities after downsizing to ensure accountability for key activities
Scalable Coverage Through Inside Sales	Redesigned or developed inside sales and tele-sales capabilities Improved revenue generation and reduced cost of sales and market share Increased productivity of field sales Designed performance measures and metrics Defined roles and responsibilities between inside sales, field sales and customer service Developed customized sales skills and management training programs
Focused Sales Execution	Accelerated revenue growth without making major investments Improved utilization of market, customer or CRM data to better prioritize the current sales force’s pursuits and allow for “Pinpoint Marketing” Eliminated low value steps in the sales process to free up additional sales capacity Implemented low tech sales tools to convert opportunities more quickly Shifted service activities performed by sales to better equipped areas to increase sales productivity
Boosting Sales Channel Performance	Created channel incentive and loyalty programs Improved manufacturers rep programs and business alignment Reduced channel conflict, cost of sales Designed channel pricing strategy Improved productivity of direct sales force
Sales and Operations Planning (S&OP)	Improved demand forecasting Reduced inventory write offs Improved delivery timelines and fill rates Increased customer satisfaction at reduced in cost of service Improved performance between demand chain and supply chain functions
Channel Pricing Optimization	Improved pricing models and strategies Resolved channel conflict Established value-based "street pricing" Improved channel and product margins Developed competitive pricing intelligence and benchmarking Reduced cost of sale
Program Management (PMO)	Established project management governance standards Developed PMO structure Charted independent oversight of diverse internal stakeholders and external vendors and service providers Negotiated risk management and mitigation Realized ROI from technology investments Established PMO and project staffing
CRM Optimization	Designed CRM strategy and roadmap Defined business requirements, provided sourcing support Developed financial justification and business case for change Adopted CRM, ensuring ROI Avoided unnecessary costs/technology investments Established project management staffing
Business/IT Alignment	Developed business requirements Improved utilization and alignment of current systems Reduced business risk to IT projects Increased adoption of new technologies Supported procurement and sourcing